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Answers
Explanation:
Excellent communication is a critical component of project success. In fact, according to the Project Management Institute (PMI), most project failures are due to communication issues. Project communication management ensures that does not happen. It consists of three processes that help make sure the right messages are sent, received, and understood by the right people. Project communication management is one of the ten key knowledge areas in the PMBOK (Project Management Book of Knowledge). The processes included in this area have changed over the years, but in the current version, there are three primary project communication management processes.
These are:
Plan communications management
Manage communications
Monitor communications
Plan project communications management
The first step is to plan how you will manage communications on your project and across all of your stakeholders. This is done by creating a project communications management plan.
It’s important to ensure all of these factors are addressed in your plan:
Audience - this is a list of all stakeholders affected by the project. It should include team members, sponsors, customers, and other interested parties. Consider anyone impacted by the project or who influences its success.
Objective - What will be the purpose of your communications? You may use some communications for awareness, like a status report, and others that require action, such as requiring a sponsor to authorize spending, or a customer to approve project testing.
Message - What will the message be for each type of communication? This is the actual content that will be shared. Key components to be communicated include scope, schedule, budget, objectives, risks, and deliverables.
Channel - How the message will be delivered” Will it be a formal report emailed out? An informal verbal debrief during a team meeting?
Your communication plan should be detailed enough to lay out exactly what will be sent, to whom, how, when, and who is responsible.
Involving your stakeholders in the creation of this plan is important. You need to understand their communication preferences and expectations. If you over-communicate, they may stop paying attention. But, if you under-communicate, it can lead to misunderstandings and issues.