Write a telephonic transcript which took place between you nd customet care representative
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Pick up after 2 or 3 rings. When you're answering calls at work, let the phone ring 2 or 3 times before your answer it. ...
Prepare a professional greeting. ...
Identify yourself and your organization. ...
Nicely ask who's calling if you don't know. ...
Speak directly into the mouthpiece. ...
Avoid using slang or profane language
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