Write about the Consumer Protection Act. You buy a phone, and it stops working after a week. You take it to a shop and they repair it and after a week, it stops working again. What would you do?
Answers
Answer:
phone contract, your claim would be against your mobile phone service provider and you may be entitled to a free repair or replacement as part of your contract.
It’s worth checking your mobile operator’s terms and conditions to see what you’re entitled to.
In addition to your mobile phone operator’s terms and conditions, you also have your statutory rights under the Consumer Rights Act (which replaced the Supply of Goods and Services Act from 1 October 2015).
This means your mobile provider – in addition to providing their service to you with reasonable skill and care – has to ensure the actual handset is of satisfactory quality and fit for purpose.
You could argue that a handset sold on a two-year contract is only ‘fit for purpose’ if it lasts two years.
Once you've owned your phones for six months the onus is on you as the consumer to prove there was a problem when you received the phone under the Consumer Rights Act, even if it’s taken time for the issue to manifest. This could take the form of an engineer’s report - but you’d have to pay for it first.