Write an application to the manager of LIC Rayagada Branch to revive a policy.
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Grievances
Grievance Redressal System In LIC of India
In a vast organisation like LIC, catering to the various needs and aspirations of millions of policyholders, grievances of customers do arise occasionally. In order to redress these grievance LIC has established an elaborate Grievance Rederessal Machinery and the details are as under:Grievance Redressal PolicyI) Grievance Redressal Officers:
Grievance Redressal Officers have been designated at all levels of the Organisation :
At the Branch level: The Sr/Branch manager Click here for the list attached file is in PDF Document Format
At the Divisional level: Manager, CRM Click here for the list attached file is in PDF Document Format
At the Zonal level: The Regional Manager CRM Click here for the list attached file is in PDF Document Format
At the Central level: The Executive Director CRM Click here for the list attached file is in PDF Document Format
For P&GS policies:
At the Zonal level: The Regional Manager (Pension and Group Schemes)
Policyholders can personally contact these designated Officials and seek redressal of their grievances.
The respective Grievance Redressal Officers are available at their Offices for personal interviews with the customers on all Mondays between 2.30 p.m. to 4.30 p.m., except on holidays without prior appointment.
Customers can meet the Grievance Redressal Officers on other days also with prior appointment.
The names of the Grievance Redressal Officers are displayed in the respective Offices and are periodically published in the local newspapers.
II
IV) Citizens' Charter:
LIC has adopted a Citizens Charter through which it reiterates its commitments to the customers and the standards for general procedures, the standards for policy servicing, the standards for easy access to information for customers and the standards for fairness in dealing with the customers have been laid down.Report any breach of ethics to our Chief Vigilance Officer attached file is in PDF Document Format attached file is in PDF Document Format
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