Question

Write an article on the topic ‘Online Shopping during Pandemic’

Answer 1

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Coronavirus impacted retailers of all types in the past year and a half, and Digital Commerce 360 researchers and editors had a front seat to the action. We collectively interviewed dozens of merchants, conducted multiple retailer and consumer surveys, and hosted virtual events and webinars to hear how retailers handled these new challenges.

Below are top articles over the past year with in-depth looks on various topics, such as supply chain snarls, customer service struggles over the holidays, and a boom in services such as same-day delivery, curbside pickup and virtual appointments. Other highlights include case studies with merchants like Pepsico and Kellogg, which shared how their ecommerce investments paid off during the pandemic, and Spiceology, which had to pivot to focus on end-consumers instead of its restaurant clients.

We’ve learned a lot about how resilient, scrappy and innovative merchants can be. And we hope our readers learn lessons for their businesses as well.

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