Write an email response. You are the owner of a small business that makes customized goodies and a customer, Tony, has been trying to reach you over phone to return his purchase because it was broken when he received it. The number he has been trying is an old number of yours which is no longer in use, and he has had it saved for many years. He writes an email to you expressing his frustration. How would you respond to him? Write an email responding to Tony
Answers
Answer:
don't know brother
Explanation:
really don't know
From: [email protected]
Subject: Regarding the return of goods.
Hello sir,
We are very sorry that you had experienced this much trouble reaching us and also that the goods you received were not in good condition. I can perfectly understand the anger you are holding against us but I would like to clarify something with you in order to settle down this hatred between us and our customer and maintain this relationship for a longer time and not end this on a bad note with some misunderstandings.
I would like to inform you that the number you were trying to reach for so many days has been shut down by me some years back and now I own another number, which is why you were not able to reach me.
Now, I would like to offer you a special discount and soon I am going to send a delivery guy to pick the order and provide you with a new order in good condition.
Apologies for the inconvenience.