Write an essay on how redressal agencies to solve the consumer
problem.
Answers
Answer:
Consumer Protection has its roots in the rich soil of our civilization. Human values and ethical practices were given great importance in ancient India. The need for consumer protection is recognized by law makers in India in ancient times. It was a very well realized that a consumer is prone to exploitation on the part of providers of goods and services. It is the duty of very organisation to satisfy consumer by providing quality goods and services at right place, time and in right quantity at a fair price. For fifty-five years, the Sale of Goods Act of 1930 (SGA) was the main source of consumer protection in India. The SGA was the exclusive consumer legislation until 1986, with the passage of the Consumer Protection Act of 1986, designed to supplement the remedies already provided under the SGA.
1.1 Research Problem
To understand the structure of consumer protection in India. India being the mother of Consumer protection law plays a vital role in formation and enactment of this law in an efficient manner which could help the prime focus of its subject i.e. Consumers in a legal and just way which can protect their from hampering in the market. To understand the different provisions existing in law and their proper and equal application and finding more and more provisions for curtailing the law in the consumer redressal forums.
1.2. Literature Review
Gurjeet Singh, in his study suggested that the significance of social litigation via- a vis consumer protection has to be visualized, appreciated and encouraged. Only then the dream of consumer protection will become a reality for the ordinary India consumer.[i]Gurjeet Singh in his article stresses that media can play a vital role in moulding public opinion and so it can be used as a potent tool for consumer education.[ii]
Gurjeet Singh’s book, “The Law of Consumer Protection in India: Justice with in Reach” covers all aspects of consumer protection and it is bound to be of great assistance, value and utility to consumer organizations, individual consumers as well as the legal profession.[iii]
Dr. B.K. Das and S.S. Rao have authored a book on consumer protection This book ,“A Commentary on Consumer Protection Act, 1986” covers the relevant Central and State Protection rules for knocking the doors of consumers redressal agencies. This book shows that the consumers very often suffer due to the poor, inefficient and negligent services which the public utility services are rendering.[iv]
1.3 Scope And Objective
To study the concept of consumer Dispute and functioning of Redressal Agencies.
To study the settlement of complaints by these Redressal agencies.
1.4. Research Methodology
The paper is an attempt to understand the concept of consumer dispute and working of Redressal Agencies, who can file a complaint & the procedure of filing a complaint, findings and powers of redressal agencies. How to appeal against the order of Redressal Agencies. In the last the various type of penalties which can be imposed by the Redressal Agency due non acceptance of their orders are also discussed.
We will be using doctrinal method. We for our project have basically resorted to the use of books, journals, websites, articles etc., which are together are the library sources. We have used this method basically for the collection of data for our project.
We will also use in our project explanatory method as we will be explaining the details of our project. We will make a review of the literature available from the books of eminent authors, periodicals and articles published by standard Institutions
Explanation: