Write an essay on importance of business communication skill.
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Business communication is abound in today's society. The ability to communicate has always had its advantages, with its rich history, and traditions, modern business communication is valued as a modern day concept. Business executives rate the ability of business communication skills as among the personal factors necessary in gaining a job. As stated by Hynes (2005)” effective business communication is the key to planning, leading, organizing, and controlling the resources of the organizations to achieve objectives” (Conrad & Newberry, 2011, p112). This essay will examine what business communication skills is needed for the process of graduating in Westminster Business School, while giving recommendations in studying.
The power of words ‘congratulations’ is effective then non verbal communication as they have the ability to persuade and introduce creativity. However the way an individual implement a message may send a ‘double message’, an example “face is contorted into a grimace. Your eyes are narrowed and eyebrows furrowed. Yet, you are yelling, ‘I am not upset!’” (Matsumoto et al, 2012, p153). Although verbally assured your okay, non verbal communication says otherwise. Under most circumstances, when there is a discrepancy between verbal and nonverbal messages, nonverbal cues can detect deception which is more difficult to fake. Non-verbal communication is innate, it’s easy to communicate via emotions and feelings non-verbally. This can be seen as the process of the unconscious mind as we are unaware of the nonverbal cues we send. This unintentionally allows access to reveal information we would rather mask. In effect, a conscious mind will communicate messages that are in our best interest. A study by Albert Mehrabian 1967 showed that 93% of communication is nonverbal with 55% of body language, and 38% of tonality, this takes into consideration that verbal communication only accounts for 7% of impact of all communication (Mehrabian, 2007).