Write blog on communication skills
Answers
Answer:
There was a time I was a huge proponent of signage. Too often I watched as customers grew frustrated in an attempt to get around and find what they needed. After my conversation with Rebecca Montano-Smith a former librarian, I saw signage in a new way.
Here are excerpts from our conversation:
“We were renovating an older building as a brand-new library branch and it was going to be a much bigger building. Because of that we were considering signage for all the different places. As we were trying to decide what to do, we ran out of money. We decided to skip signage and the idea was that, oh, well, we'll be able to add that in at some point in the near future. We'll figure it out as we go.
We decided to look at desire lines, which is when people will wear a path in the in the grass to get to where they are going instead of following whatever paths that have been laid down because it's faster or simpler. So we figured we'd see a little bit of that. And then we could decide where to put signs at that point.
We're coming up on four years that branch has been open and they still don't have any signs and in all honesty, when I think about it, it is not that bad.
What it forced us to do was pay a lot more attention to people coming in. It forced us to be in eyeline sight of the entry doors. There are two sets of entry doors, on opposite sides of the building. And it meant that we knew that we had to a stick around and be much more aware of people coming in and looking around and looking for help. And, sometimes, that was a drag, because it meant that you couldn't just leave and expect people to help themselves.
Answer:
1) critical thinking and problem solving
2) creativity
3) digital skills
4) leader skills and personality development
5) global awareness
6) communication
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