Question

Write five ideas that you can recall about the demonstration of non-verbal communication, listening actively and appropriately, or practice of good customer service skill?
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Answer 1

Answer:

When we talk about ‘communication’, we often mean ‘what we say’: the words that we use. However, interpersonal communication is much more than the explicit meaning of words, and the information or message that they convey. It also includes implicit messages, whether intentional or not, which are expressed through non-verbal behaviours.

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Answer 2

Answer:

Ideas that could demonstrate non-verbal communication, listening actively and appropriately, or practice of good customer service skill are:

• Eye-contact: It is very important to maintain an eye-contact while communicating. It shows that an individual is engaged and interested in talking or listening.
• Hand postures: The movement of hands strengthens any kind of communication.
• Avoid distractions: One should give their complete attention on the communication only. All sources of distraction like phone, laptop, or external noise should be eliminated.
• Notice incongruent behavious: It often happens that people try to forge their emotions. A person regarding himself to be happy might have opposite facial expressions. Do not ignore these small details.
• Active listening: Every good speaker is a good listener at first. Thus, do not upset another person by interrupting in conversation. Always show that you are interested in their viewpoints.