Question

Write short notes on Total Quality Management (TQM)

Answer 1

Total quality management, or TQM, can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization. Many of these concepts are present in modern quality management systems, the successor to TQM. Here are the 8 principles of total quality management:

Customer-focused. The customer ultimately determines the level of quality. ...

Total employee involvement. ...

Process-centered. ...

Integrated system. ...

Strategic and systematic approach. ...

Continual improvement. ...

Fact-based decision making. ...

Communications.