write the services
covered under BP o and Kpo.
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BPO or Business Process Outsourcing comprises of front-office customer services (like tech support) and back-office business functions (like billing). When a company plans to cost effectively carry out non-core work by an expert, they outsource it as a project to countries like India.
Knowledge process outsourcing (KPO) is the outsourcing of core, information-related business activities. KPO involves contracting out work to individuals that typically have advanced degrees and expertise in a specialized area.
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