Writing a letter of complaint :
The refrigerator that you bought last year is producing a humming sound . you got it serviced , but the problem still persists .Write a letter of complaint about the faulty servicing and asking for a replacement /refund .
In your letter you should :
•give details of the refrigerator- model number, date of purchase and invoice number .
•mention the servicing date and how the problem still continues.
•say that further action you would like to take if the problem is not rectified within a week .
answer my question correctly in 200-250 words ,
otherwise I will report your answer....
Answers
Answer: Prabh virk,
23,Green Park,
Pune–411008
Ph.: 40596433.
Date:03 August 2020
Perfect Kitchen service
King's Market,
Pune–411025
Subject:Complaint about the refrigerator bought from your mall last year.
Sir/Ma'am
On 10 February 2019, i bought a refrigerator (model number HPQ 47 and invoice number PW 225) from your mall.
Unfortunately, the refrigerator is producing a humming sound from a week. I got it serviced 4 days ago(29 july, 2020), but the problem still persists.It has a 10 year's warranty on it.
I would appreciate if you could replace the faulty refrigerator with a new one of the same model. I have enclosed with this letter a copy of the purchase receipt.
I look forward to your reply. In case of absence of any action from your side, i will have to seek help of a consumer protection agency.
Please contact me at the aforementioned address or telephone number.
yours faithfully,
Prabh virk