Writing task
Read the information and the message from
a customer below, sent to an online music store.
Imagine you are the customer and write an email
of complaint to the store.
Contact
Customer Services
Returns
FAQ's
CONTACT US
Select a category: choose from the drop-down menu.
Please tell us the type of problem you are
experiencing:
• My download won't complete.
• This is not the music I wanted.
• My file won't play.
. The quality of the sound is low.
. I deleted the file by mistake.
omment
Answers
Answer: Dear Sir/Madam,
I am writing to express my dismay at the service at your Eden Hill branch on Saturday 14 January.
I often collect prescriptions from the pharmacy on behalf of my grandmother, Mrs Elaine Bingham. On this occasion there were two prescriptions: one for 10 x 50 mg Kendomol and one for 50 x 100 mg Leoprone. I was served quickly even though there appeared to be only one pharmacist on duty. However, as I was leaving I saw that I had been given 500 mg tablets of Kendomol. This is ten times stronger than the prescription called for.
If I hadn't noticed the difference between the prescription and the actual tablets, my grandmother could have taken a dangerous overdose of Kendomol. I would be worried about getting any future prescriptions at Eden Hill.
The pharmacist apologised and corrected the mistake but I wanted to bring it to your attention. I think it happened because there were not enough staff on duty. I understand that mistakes happen but there needs to be a minimum of two pharmacists at all times so all prescriptions can be checked.
I hope you can take steps to make sure this mistake does not happen again.
Yours faithfully,
Roger Bingham
Explanation: