XYZ Process had done a RCA to understand the reasons for low accuracy. Human error was highlighted as one of the root cause. Is this valid?
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yes this statement is true.
as we all are well known of the fact that human brain cannot perform a task as accurately as a machine or computer can.
a machine or a computer is programmed to perform a given task and computer does not make any error in execution of a program hence performs the given task accurately while a human cannot perform a task as accurately as a computer can.
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