Question

Yesterday you went to Sunrise Hospital, Market Road, New Delhi taking the victim of a hit and run accident.

There were chaotic conditions in the casualty department. The injured was attended only after a lot of precious

time was lost.

Write a letter of complaint in about 120-150 words to the Medical Superintendent. You are Karan/Karuna,

M114, Mall Road, Delhi.​

Answer 1

Answer:

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M114, .

Mall Road Delhi

6th October, 2017

The Medical Superintendent Sunrise Hospital Market Road New Delhi

Sub: Delay in medical attention

Dear Sir,

This is to bring to your attention the extremely trying experience I had in the reputed Sunrise Hospital yesterday. I had brought a victim of hit and run case to your hospital yesterday for treatment. I was anxious to procure urgent medical attention for the victim but to my dismay the attention came only after a prolonged period of painful and nervous wait. The emergency department appeared to be in a chaos.

No doctor was available for a long time. By the time he arrived a long restless queue had already formed. All the while I was anxious about the well being of the patient who was bleeding profusely. Only after much pleading with the doctor could I compel him to see the patient. I would like you to carry out a full investigation into my concerns and provide a response in accordance with the Complaints Procedure of your hospital. I look forward to receiving your acknowledgement of this letter. Please do not hesitate to contact me if you need further information.

Yours faithfully

Karuna

Here it goes !! :)

Answer 2

Explanation:

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M114, Mall Road

Delhi

January 25, 2021

The Medical Superintendent

Sunrise Hospital

Market Road

New Delhi.

Sub : Chaotic Conditions in Casualty Department.

Sir,

Yesterday I was shocked to see the real state of one of the most prestigious hospitals

‘Sunrise Hospital’ in the national capital, Delhi. Delhi is known as the heart of our

country. But I witnessed heartless behaviour of our second ‘Gods’, i.e. the doctors.

It happened so that I went to the hospital, taking with me a victim of a ‘hit and run’

accident case. I pleaded with the doctors in the casualty department to attend to him

on an urgent basis as he was bleeding profusely. But the doctors did not pay any

heed to my hand folded requests. Instead of offering a helping hand to him, they

preferred that the case should be first attended by the police. Moreover, I was asked

to submit a handsome amount at the counter in order to get him admitted to the

hospital. I was absolutely in a fix because the victim was not my acquaintance. I tried

to help him just out of a sense of humanity. Fortunately, one of my friends, who was

an advocate, came there. He asked the doctors to start the treatment immediately

and warned that as per the law, the case would go against them if they showed any

negligence or waited for police enquiry. Only then, the injured was attended to, but

till then a lot of precious time had been lost.

I hope, that you’ll look into this matter yourself so that such dreadful negligence that may defame this noble profession, may not take place in future.

Thanking you

Yours sincerely

Karuna