You and your family recently visited a restaurant for a celebration. Unfortunately, you
received very poor service which made the occasion unhappy and unsuccessful. You decide to
write a letter to the manager complaining about what happened.
Write your letter. You must include the following:
• the date and the reason for the celebration
• details of what went wrong
• what you would like the manager to do.
Cover all three points above in detail. You should make sure your letter is polite but persuasive.
Start your letter ‘Dear Sir,’ and remember to add an appropriate ending.
Answers
Answer:
Dear Sir,
I am writing to complain about the food we were served in your restaurant last Friday. I am ____and a local inhabitant of the town. Last Friday I, along with my sisters, went to your restaurant to have our lunch. After we did our shopping, we felt hungry. We noticed your restaurant and thought to experience a fabulous lunch as we heard so much about your restaurant. But our experience in your restaurant was very disappointing.Initially we ordered sushi as we are very fond of it. Next, we ordered chow mein. The waiter told us that food would arrive in next 15 minutes. But we waited for nearly 45 minutes and no food appeared in front of us. Suddenly a waiter brought sushi. But when we tasted it, it tasted like the stale food of few days! We could not eat it. We complained it to the waiter. He told us to complain it to the manager. It was quite unprofessional and embarrassing. When chow mein arrived, we thought it would be tasty which would fulfil our appetite. But when we started eating, we found that it was too much salty and oily. We stopped eating it. After some hot debates with your waiter, we paid for the food we ordered. I want to inform you that your restaurant is located near a very popular mall. If you improve your food quality you can attract many costumers and enhance your reputation. But if you provide these types of service, your restaurant will get a bad reputation and would be forced to get out of the business. So you should change your chef and employ experienced and cordial staff. I hope you will put our request into action.
Yours Faithfully
______