You are an entrepreneur and have just launched your online venture closetfashion.com, selling trendy and stylish apparel for women. Since you have just launched ClosetFashion, customer service is of prime importance to you. A customer has written an angry email complaining that the silk blouse she purchased last week has shrunken. She mentioned that she washed the blouse by hand. Your website clearly mentions that the silk clothing cannot be hand-washed or machine-washed at home, it should be dry-cleaned. She is asking for a replacement or a complete refund of Rs. 2000. How would you respond to this complaint? Draft an email
Answers
Answer:
Email letter
Explanation:
Respected mam,
This is in response to the complainant launched by you.As we were going through your complaint,we read that you had washed the silk blouse with hands but as per our description,it stated on the tag and on cover that the fabric had to be drycleaned and not washed or handwashed.Therefore,we regret to inform that we cannot refund you the money back
Thank you
Nisha Gupta
Ceo
Closetfashion.com
Response of customer complaint through E-mail
Explanation:
Dear Ma'am,
Subject- Response to your complain regarding shrunken silk blouse( Complain number- XXX)
This letter is in response to your complain regarding the shrunken silk blouse, which was hand washed by you. Madam we are sorry to inform you that we can't replace the product or make the refund for it because our website clearly mentions that the product should not be hand washed or machine washed at home. Our silk products should only be dry cleaned.
But since you are our valued customer we are offering you some good discount on our new launch to compensate your loss. i have attached a copy of the detailed offer. hope you are happy with it.
Thanking you,
Mr. XYZ
complaint department
Closefashion.com
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Customer complain solution through E-mail
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