Question

You are Arjun Kapoor, resident of 43/9, Shyam Enclave, Delhi. You visited Manali with your family during the summer vacation. You had two double suites at Lake View resort. Your stay at the hotel fell far short of the description in the brochure. Write a letter of complaint to the Customer Service Department to refund for your hotel stay.
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Answer 1

Arjun Kapoor

43/9, Shyam Enclave

Delhi

12th May 2020

Manager

Customer Service Department

Lake View Resort

Mall Road

Manali

Subject: Complaint against poor lodging experience

Sir,

I would like to bring to your notice that I have received very poor service during my stay at the Lake View Resort from 5th to 10th May 2020. It was nothing similar to what was advertised in the hotel brochure. The staff was discourteous, the rooms were dirty, the appliances in the rooms were malfunctioning, everything was out of place.

My family and I have been immensely disappointed with our vacation. Kindly take responsibility for this on your part and provide me with a refund for my stay.

Sincerely

Arjun Kapoor