You are Dev/ Devika living in Dehradun. You had ordered a smartwatch from Apple and it was delivered to you today. The watch was damaged and not working properly when you opened it. Write a letter to the Manager, Apple Store, Dehradun, about your grievance and ask for a replacement of the same.
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Answers
Letter Writing
D1 - 211
Vaishali Nagar
Dehradun
17 April, 2020
The Manager
Apple Store
Dehradun
Subject: Complaint letter
Sir
I purchased a Watch of Apple model no. 302AB from your showroom which is the nearest to me. It is not working properly since past two months, kindly replace it.
Your company has an excellent goodwill in the market which is worth appreciating. I have been using your brand for the past 8 years. The above said product worked excellently for 2 months but now it has started giving problems. Touch screen not work properly, there are many scratch on the screen, etc.
I have tried to complaint through letters and calls, but have all gone into deaf ears. My product is under the warranty period, kindly replace it. I hope you will pay heed to it and do the needful.
Kindly find enclosed here with a Xerox of cash bill and the warranty for your kind perusal.
Thank you
Yours truly
Dev
Encl:
- Xerox of cash bill
- Xerox of warranty card
Explanation:
Sender's Address -
Vaishali Nagar
Dehradun
Date -
17th April, 2020
Receiver's Address -
The Manager
Apple Store
Dehradun
Subject -
Apple smartwatch defective within Warranty Period.
Sir,
On my last visit to your Apple showroom , I had bought an Apple smartwatch Sr No. 7778906 from your showroom on 16th April 2020. The Cash Memo number is MS/ 456/ 17-18 . When I opened the box the smartwatch was Unfortunately, damaged and not working properly, which is very surprising for such a high quality product. It has not been damaged in any way by me.
So you are requested to inform me the action to be taken for free replacement of this smartwatch . You are welcome to contact me on mobile number 1234567890 for any clarification.
Yours faithfully
Dev