You are ketan living in a5 lodhi road new delhi you bought an ac from croma store lajpat nagar new delhi the ac is not working well and water is dripping from its inside unit write a letter of complaint in 100-200 words to store manneger as it is in warranty period
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A5 lodhi road.
New Delhi.
26 June 2018,
Corma store
Lajpat nager
New Delhi,
Dear Sir/Madam,
Complaint about a faulty Clean Air Air-conditioner (Model C-100)
I am writing to complain about the above air-conditioner, which I bought from your company on 20 may 2018.(see the attached photocopy of the sales receipt).
This air-conditioner was installed in my bedroom on 21 May, and I filled in and posted the guarantee form on the same day. Few days later, I food that the air-conditioner did not function properly.water is dripping from its inside unit.
Therefore, I called Mr karmachand, your company’s service representative, and asked him to exchange the faulty air-conditioner for a new one. His attitude towards me was quite rude and unhelpful. Even though I pointed out that the air-conditioner was guaranteed, he refused to provide a replacement. When I insisted that he do so, he claimed that the company was not responsible because I had damaged the air-conditioner myself!
This sort of behaviour is completely unacceptable. I demand that you either replace the air-conditioner immediately or refund my money. If you do not do so, I shall take this matter to the Consumer Council. My contact telephone number is 23456789.
Yours faithfully,
Ketan.
New Delhi.
26 June 2018,
Corma store
Lajpat nager
New Delhi,
Dear Sir/Madam,
Complaint about a faulty Clean Air Air-conditioner (Model C-100)
I am writing to complain about the above air-conditioner, which I bought from your company on 20 may 2018.(see the attached photocopy of the sales receipt).
This air-conditioner was installed in my bedroom on 21 May, and I filled in and posted the guarantee form on the same day. Few days later, I food that the air-conditioner did not function properly.water is dripping from its inside unit.
Therefore, I called Mr karmachand, your company’s service representative, and asked him to exchange the faulty air-conditioner for a new one. His attitude towards me was quite rude and unhelpful. Even though I pointed out that the air-conditioner was guaranteed, he refused to provide a replacement. When I insisted that he do so, he claimed that the company was not responsible because I had damaged the air-conditioner myself!
This sort of behaviour is completely unacceptable. I demand that you either replace the air-conditioner immediately or refund my money. If you do not do so, I shall take this matter to the Consumer Council. My contact telephone number is 23456789.
Yours faithfully,
Ketan.
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