you are Kiran/Ketan living in A-5, Lodhi Road, New Delhi. You bought an A.C. from Croma-Store, Lajpat Nagar, New Delhi. The A.C. is not working properly and water is dripping from its inside unit. Write a letter of complaint in 100 - 200 words to the store manager asking for its replacement as it is within the warranty period.
Answers
New Delhi.
26 June 2018,
Corma store
Lajpat nager
New Delhi,
Dear Sir/Madam,
Complaint about a faulty Clean Air Air-conditioner (Model C-100)
I am writing to complain about the above air-conditioner, which I bought from your company on 20 may 2018.(see the attached photocopy of the sales receipt).
This air-conditioner was installed in my bedroom on 21 May, and I filled in and posted the guarantee form on the same day. Few days later, I food that the air-conditioner did not function properly.water is dripping from its inside unit.
Therefore, I called Mr karmachand, your company’s service representative, and asked him to exchange the faulty air-conditioner for a new one. His attitude towards me was quite rude and unhelpful. Even though I pointed out that the air-conditioner was guaranteed, he refused to provide a replacement. When I insisted that he do so, he claimed that the company was not responsible because I had damaged the air-conditioner myself!
This sort of behaviour is completely unacceptable. I demand that you either replace the air-conditioner immediately or refund my money. If you do not do so, I shall take this matter to the Consumer Council. My contact telephone number is 23456789.
Yours faithfully,
Ketan.
Answer:
The required letter is shown below:
Explanation:
A5 Lodhi road.
New Delhi.
7, July 2022
Corma store
Lajpat Nagar
New Delhi
Sub: Complaint about a faulty Clean Air Air-conditioner (Model C-100)
Dear Sir/Madam,
I purchased the aforementioned air conditioner from your business on May 20, 2018, and I'm writing to express my displeasure. (Please refer to the hard copy of the sales receipt attached.)
On May 21, I had this air conditioner put in my bedroom, and that same day, I also completed and sent the warranty paperwork. I discovered the air conditioner was malfunctioning a few days later. Its internal unit is pouring water.
I thus called Mr. Karmachand, a service representative for your organization, and asked him to replace the defective air conditioner with a new one. He was quite unkind and unhelpful to me. He refused to give me a replacement despite the fact that the air conditioner was guaranteed, as I pointed out. He refused to comply when I insisted on it, claiming that the air conditioner's damage was my fault and the company was not liable.
This kind of conduct is totally wrong. I demand that you quickly replace the air conditioner or give me a refund. If you don't, I'll bring this up with the Consumer Council.
Yours faithfully,
Aman Sen
#SPJ3