You are kumaran/koyala vice President customer care shopmart online you have received a letter of inquiry from a dissatisfied customer seeking information about your company exchange policy write a letter of reply in about 120-150 words to the customer giving information about the same
Answers
Customer Care Department
Shopmart Online Company
New Delhi
March 5, 2018
Suresh Malhotra
15 – A
Green Avenue
Ambala
Subject: Response to information sought
Sir:
With reference to the enquiry letter written by you on March 1, 2018 concerning exchange policy of our company I am providing you the same. First of all I regret the inconvenience and dissatisfaction caused to you by our product. Our company is committed to provide optimal customer satisfaction to all customers. The company exchanges any product in the following conditions:
1. If the product has developed any defect and is within the warranty period.
2. If the customer lodges the exchange request within the exchange offer period.
If your request is based on both the criteria mentioned above, your product will be exchanged within a week. Looking forward to serving you better.
Yours truly,
Kumaran
Vice-President
06-MAR-2018
From
Customer Care Division
Shopmart Online
45 Nehru Marg
New Delhi 110035
To
Rohan Sharma
Kamal Vilas
22 Chandni Street
New Delhi 110047
Sub: Information regarding exchange policy
Ref: Your letter dated 25-Feb-2018
Sir
Greetings from Shopmart Online Customer Care division. I am extremely sorry about the inconvenience caused to you by the faulty product bought from our Bose Street branch. The following are some criteria for the exchange offer to be valid.
*The product must be exchanged within a period of three weeks from the date of purchase along with the bill and original packing.
*If the product is found to be defective, defective parts will be replaced for free within the warranty period.
*You can exchange the product for any other product of your choice. One product can be exchanged for only one other product of the same value.
We look forward to meeting all your needs with our wide range of smart products.
Koyala M
Vice President