you are Madhu/madhav secretary of the cultural club of your school . you organised a trip to the south of india to the tea gardens with T.N. travels Pvt Ltd . when you reached there along with 50 students of your club you noticed that the rooms were sub standard no North indian meals were served and the beds were full of bugs. write a letter to complaint to the manager of the travel agency demanding a refund of your money.
Answers
15 – G
Green Avenue
City
The Director
T.N. Travels Pvt. Ltd.
Mall Road
City
January 6, 2019
Subject: Poor services provided by your agency and refund of money
Sir:
Quite regrettably I am bringing to your notice the poor standard of services provided to you customers by your agency. Your company promises heaven but delivers hell in reality. I myself am the victim of your duping. I bought a trip for 50 students to tea gardens in Ooty for 10 days (from December 20, December 29, 2018) from your agency at the whopping cost. At the time of booking I was assured I would get 4 star lodging, boarding, and luxurious transport facilities. However, I was deeply aggrieved at the sub-standard and low quality of the facilities provided. The rooms were sub-standard; no North Indian meals were served; and the beds were full of bugs. Neither the hotels were 4 star, nor was the food up to the mark. As far as the transport facilities provided, the least said the better.
I appeal to you to stop duping your customers as it tarnishes the image of the local people. You are responsible for the inconvenience faced by all the tourists; not the local people of the places where you send your customers for travel. Do refund the money we have paid you or I am planning to complain against you to the central Tourism Ministry. Looking forward to hearing from you.
Yours truly,
Madhav