Question

You are Madhu/madhav secretary of the cultural club of your school . you organised a trip to the south of india to the tea gardens with T.N. travels Pvt Ltd . when you reached there along with 50 students of your club you noticed that the rooms were sub standard no North indian meals were served and the beds were full of bugs. write a letter to complaint to the manager of the travel agency demanding a refund of your money

Answer 1

AAA School

BB Lane

Kanpur

12 January, 2019

The Manager

T N Travels Pvt ltd  

CC Road

Kanpur

Dear Sir,

Sub: AAA School trip to Nilgiris, Tamil Nadu

I am writing this letter with regard to the school trip, which was arranged last week to Nilgiris Tea Estate, by your agency.

I wish to inform that the rooms arranged for the 50 children on the trip, at CC Hotels, Nilgiris was sub-standard and not as shown in your travel brochure. The children complained that they could not sleep because of bed bugs.  

North Indian meals were not available at the hotel restaurant, though it was promised and mentioned in your brochure.

It was a big let down and none of the teachers accompanying the children/children, are happy about the arrangements that were made.

I request that you kindly provide us a refund of the amount paid to you, since none of the facilities mentioned and agreed by you, were met.

Please respond before 15.1.2019.

Thank you.

Yours sincerely

Madhav

Secretary – Cultural Club  

Answer 2

"To

Manager,

T.N. travels Pvt. Ltd.

Kerala,

Sub: Refund of money for sub-standard rooms

Sir,

I have booked 25 rooms for my 50 students but when we reached to your club we found sub-standard and low quality rooms with no hygiene maintained in the rooms and bathrooms. The bed roll wasn’t washed properly and the club didn’t served us north Indian meals as stated before.

I am requesting for full refund of our booking.

Thanking you,

aman

"