You are Ramesh Kumar, manager, Ekta book house, fordroad, Mumbai. You supplied a number of books to sunrise public school, Mumbai. The school complaint that the books received by it are not according to their order.write a letter to the principal expressing regret, explaining the reason why the error took place and promising the correct delivery.
Answers
Answer:
Explanation:
Ekta Book House, Ford Road
Mumbai.
4th September, 2019.
The Principal,
Sunrise Public School,
Mumbai.
Subject: Reply for error in the order
Respected Sir,
With reference to your complaint we convey our sincerest apologies and regret with respect to the delivery of faulty order on our end. This is just a shipment error as your books are mistakenly delivered to one of our other customers and their order has been delivered to you. I assure you that this will be rectified by us within 24 hours. Please accept a 10% discount from us in your initial order as a gift for your patience. Once again, inconvenience in this regard is highly regretted.
Yours Faithfully,
Ramesh Kumar
Manager
Eka Book House
Answer:
Ekta Book House
Ford Road
Mumbai
September 4, 2019
The Principal
Sunrise Public School
Mumbai
Subject: Apology for wrong delivery
Dear Sir:
Apropos the complaint letter, dated August 30, 2019 concerning the wrong delivery of books, I have checked the records and found the mistake. I regret the inconvenience cause. The mistake happened at the Dispatch Department. The man on duty wrote the wrong address on the parcels. Your books were sent to the wrong address and vice versa. I apologize for the mistake and assure you the delivery of your books within a week. Once again I am regretful for the inconvenience.
Yours truly’
Amit Garg
The Manager