you are Ravi recently you have observed some irregular purchase made from your credit card that was certainly not done by you write a letter of complain to the concerned authority regarding this issue
Answers
Complaints against banks shot up 25% in 2017-18 over the previous year, the RBI’s Report on Trend and Progress of Banking in India says. This despite the central bank advising banks in 2015 to appoint internal ombudspersons to review complaints. Often, it’s the lax internal grievance redressal mechanism that compels customers to seek external intervention. Read on to understand the typical complaints received by the ombudsman and how you can go about seeking redressal.
Non-observance of codes
Not adhering to the fair practices code was the top most grievance received by the banking ombudsman offices. Violation of commitments to customers was also high on the list. The fair practices code and Banking Codes and Standards Board of India (BCSBI) code of commitment to customers cover a range of issues including dealing ethically, providing transparent information on charges, maintaining confidentiality of your information, protecting your data and privacy, selling suitable products, ensuring quick resolution of complaints, offering compensation in case of electronic fraud and so on.