Question

you are sales manager of pithawala and sons pvt ltd you have received a letter from an mnc dealing in cosmetics to enquire about cctv camera being manufactured by your company write a suitable reply in the enquiry in 120-150 words informing them about your products services etc you are sailesh/sareka

Answer 1

ABC Colony
New Delhi- 123456
27jan 2019

The Sales Manager
XYZ Company
New Delhi

Sir

Sub: Faulty Handset Received

I am writing to inform you about the faulty mobile phone that I have purchased in your store. I am a regular customer of your company. On the 30th of May, I bought a brand new XYZ-N03 mobile. However, upon one week of using it, several problems started to appear.

The flash of the camera is not working properly. When I try to write a text message, the system either crashes or switches into Chinese and does not recognize the words. Also, I am getting a lot of heating issues, even after using the set for only 10 minutes, it starts getting heated up.

For these reasons, I would ask you either to refund the purchase price in full or send me a replacement handset. Looking forward to your immediate response.

Yours faithfully