You are Shi vani, Head - Customer Redressal, Vincent Chase brand of sunglasses Draft a reply to an irate customer, who received a different shade from the actual order.
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Reply to an irate customer, who received a different shade from the actual order:
Date: 04.04.2020
From: [email protected]
Subject: Apologising for our mistake
Hello madam,
I hope you are doing well. I received your mail yesterday regarding your complaint.
You informed us that you received the wrong shade of lip highlighter from us. Your order number was 12ADHigh. We apologies for our mistake. We are very sorry for that.
We will be issued the refund within 4-7 business days.
Thank You.
Regards,
Shi Vani
Head - Customer Redressal
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