You are Soumil Sharma living at 115, Preet Vihar, Delhi. Last month you had purchased an automatic washing machine form M/s Bengal Electronics, Daryaganj, New Delhi. Now your discover that the machine has stated creating troubles. It creates a lot of noise and often gives electric shock. Write a letter to the dealer complaining about the problem and requesting them to change the plece as it is still under warranty period.
Answers
soumil sharma
(given add. and dt.)
To,
(dealers given add)
sub: Inconvenience in handling the product .
Sir,
Recently, I had bought a washing machine from your store. Few days it was working fine but now it has started creating troubles. To bring to your notice, it creates a lot of noise which is really unbearable and also gives electric shocks often. I've also complained about it to the company through the customer care but they turned a blind eye. So, I request you to take a notice of this and exchange my product with another one as it's still under warranty period.
Your customer
soumil sharma
Answer:
18.08.2008
To,
The manager,
M/S Bengal Electronics, Daryaganj.
New Delhi.
Subject: Requesting replacement of the damaged washing machine.
Sir,
Hello, my name is Miss Soumil Sharma, and I purchased an automatic washing machine from your prestigious Daryaganj showroom last month. The order number is 7896541230, and it was bought on July 18th. It was working fine when I bought it, but it hasn't been working properly for the past two days. Every time I use it, it shocks me and makes loud noises, as if it were the engine of an ambassador rather than a washing machine. Please send someone to service the machine and ensure that it works properly because it has a two-year warranty. My address is 115, Preet Vihar, Delhi and my contact details are already in your system.
I'd appreciate it if you could send someone as soon as possible to do the necessary. Thank you ahead of time.
Yours Sincerely,
Soumil Sharma.
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