Question

You are Suresh Chawla. Messrs BPL Gallery, Vikas Marg,
Delhi delivered the refrigerator at your residence as you desired.
On receiving it you find that the door has many dents on it and
the whole surface is scratched badly: Write a letter of complaint
to the Proprietor, BPL Gallery describing the damage. Ask
him to replace the piece. Also tell him that you are withholding
his payment till such time a proper piece is not delivered.​

Answer 1

Complain letter.

From: X.Y.Z

To: Proprietor, BPL gallery

Subject: Complain

Dear Sir,

        Hope this letter finds you well. I am Suresh Chawla from Delhi. Few days to now, BPL gallery delhi delivered the refrigerator at my residence as I desired. On receiving it, I found that the door has many dents on it and the whole surface is scratched badly. Kindly replace that piece and also I withhold the payment till such a proper piece is not delivered. Thank you.

                                       Regards,

Hope it helped......