You are the administrative assistant for a division chief in a large holding company that owns several hotels and theme parks. You and the division chief have just come from the CEO’s office, where you were informed that the guest complaints related to housekeeping and employee attitude are increasing. Your on-site managers have mentioned some tension among the workers but have not considered it unusual. The CEO and your division chief instruct you to investigate. Suggest at least three different types of research that might be appropriate in this situation.
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there are many e different types of researches beneficial in this case
- descriptive study would help the division chief develop a hypothesis of which employees are receiving complaints and what kind of complaints are guest submitting about housekeeping. the information gathered from monitoring staff behaviour while performing the in the areas where guests are complaining.
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