Question

you are the general manager of a five star hotel. write a letter answering a complaint about poor facilities provided in your hotel which the sender had booked for a family holiday​

Answer 1

Answer:

Explanation:

to manager hotel

7/6/17

we visited to your hotel 5-6 days earlier. we decided to write a complain letter about your hotel because it was not up to the mark. the showers in the washroom was not workable and was dripping and was in a very bad condition.even we called the waiter he said go to the desk and there also no one was there who can help us out.the room was also not up to the mark it was in a very bad condition no cleaning was done even the bed and table were having spiders on them. it was not what we wanted to, we shifted to another room but the same condition was there too. we went in hotels backyard and ordered some food. the food was staled. there were flies on it. we ordered another plate, the food was not good it was smelly and the cheese was not fresh and the chapatti was too hard, we were fed up and went to the desk and we had to stay in the managers room.the swimming pool was filled with dirty water. the next day we booked another hotel and went there, it was amazing. please keep your hotel as others do.

complain letter.

hope it helps. please mark it brainliest.

Answer 2

You are the general manager of a five star hotel. write a letter answering a complaint about poor facilities provided in your hotel which the sender had booked for a family holiday.

Dear [Hotel Manager Name],

My family and I had the misfortune of staying at your hotel from [check in date] to [check out date] in room number [804]. During our stay, we encountered a number of unsatisfactory service levels that I think you should know of and hopefully do something about.

First, it took more than an hour to check us in even though we had a confirmed reservation. Why it took so long is beyond my comprehension. When I asked the reception staff about the reason of the delay, they said it was because the previous guest checked out late! Well that is not my problem.

Second, when we entered the room the beds were not properly done, our mini-bar was empty, and the bathrooms were still dirty. I wonder what do the housecleaning people at your hotel do exactly to prepare the room for the next guest? Do they have a checklist or do they just randomly go through stuff?

I hope you agree with me that this type of service is completely unacceptable at so many levels. It is not the kind of treatment I would have expected from a five star hotel of your state and caliber. I am very disappointed from this bitter experience.

I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future.

Regards

Han ju hui

$bts ❤ exo$