Question

You are the HR manager of a BPO company.you need to take a workshop for the employees of your company regarding professional communication skills.prepare a dynamic presentation to assist you for the same

Answer 1

presentation has different slides with how to have communicated with customers, how to have a proper conversation with higher Officers, what are the words offensive in office environments.

end of presentation some example by monoacting , conversation with opposite gender person and telephone conversation with higher official .

Answer 2

Answer:

FOR ALL NIOS NOTES || ASSIGNMENT || PRACTICAL FILE || ADMISSION CALL US : 9953056766

VISIT OUR WEBSITE: www.missionguide.in

Facebook : https://www.facebook.com/MissionGuideInstitute/

Plz Subsribe Our Channel For REgular Update

http://www.youtube.com/c/MissionGuideInstituteDelhi

Explanation:

Ques : 6 You are the HR Manager of a BPO company. You need to take a workshop for the employees of your company regarding professional communication skills. Prepare a dynamic presentation to assist you for the same.

Ans:

The communication skills can be defined as the one’s ability to convey their views, information or message to another person in an effective and efficient manner. It is simply an act to transfer the information to another using vocal, visual, non-verbal and written mediums.  

Communication Skills PPT

Must-have Communication Skills

Here is the list of 10 must-have communication skills:

1. Have eye contact

A person should always look into the eyes of the person while having a conversation with someone. It helps in creating trust and confidence in a conversation. However, there is need to avert the eyes at some times for ensuring that eye contact is not overwhelming.

2. Friendly Body Language

A person with effective communication skills always has friendly body language. An open and inviting body language helps in creating a comfortable environment for a great conversation.

3. Be clear

One of the essential communication skill is clarity because the major motive of communication is generally to change something. If a person wants someone to change something, then they required to tell them in a clear way for achieving the desired results. A person should always use easy and simple language.

4. Give compliments

Some of the people might think that it is an uncomfortable thing, but it is well-proven fact that everyone wants them to get admired by the others. It can be noticing someone’s dedication, hard work or just admiring their dressing sense.

5. Active listening

A great communication skill is not only limited to talk or using body language. It also consists of hearing what others are saying. A person can improve their social interactions and relationships by becoming a good listener. They can also increase their ability to persuade, negotiate and influence.