you are the manager of a reputed firm. A consignment sent by you to one of your regular customers was found to be of inferior quality. You have received a letter of complaint from the customer. Write a letter of apology, explaining the causes and your plans for replacement.
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Goodman Sports Limited
Defence Colony
Jaipur-302007
27th April, 20XX
Novelty Stores
Sports Complex, Udaipur-313017
Subject Ref. Your Complaint Lotter NS/123
Regarding Quality of Goods
Respected Sir,
I read your letter dated 15th April, 20XX having the complaint regarding the quality of sports equipment in the consignment, I apologise from you for the same. I have decided That the interior quality goods you received will be exchanged with the perfect ones Our representative, Mr Dinesh Chand, will personally meet you very soon, inspect the goods and we will arrange to replace each and every item that you are dissatisfied with We will also make an enquiry of how such a lapee took place As our valued customer, we have always provided you with the best services in the past and assure you of the same in the future. We are deeply distressed by the inconvenience caused to you Please feel free to communicate and let us know if you wish anything further from our sida alter the visit of our representative.
Yours truly
Ajay Sinha
(Manager)
Answer: Apology letter in response to customer complaint
