Question

you are the manager of nova skyscraper construction pvt ltd. you have received a complaint regarding the malfunctioning of an escalator, provided by your company. write an e-mail in reply to the complaint ​

Answer 1

The required e-mail is as follows:

Dear customer,

I sincerely apologize on behalf of my team for the inconvenience caused to you due to the malfunctioning of the escalator. Since the escalator is under warranty it would be repaired by our technicians, or else your product will be replaced with a new one if repair is not possible. My team will surely resolve your problem in the next 2-3 hours.

Please don't hesitate to contact us if you need any help. Thank you for your time.

Ritu Kumar

Manager

Nova Skyscraper Construction PVT. LTD.

Answer 2

Answer:

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