You are the owner of a small business that makes customized goodies and a customer, Tony, has been trying to reach you over phone to return his purchase because it was broken when he received it. The number he has been trying is an old number of yours which is no longer in use, and he has had it saved for many years. He writes an email to you expressing his frustration. How would you respond to him? Write an email responding to Tony.
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Sorry I don't know sorry
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