you booked a two room suite at the sunrise hotel, nainital for 4days through Mahesh travels and company , gurugram. but when you reached there the room was already occupied and the hotel informed you that your booking was done for two single rooms you had paid in advance for the suite room. write a letter to the travel agency and ask for the refund
Answers
The letter is as follows:
Block A
Manu Vihar
New Delhi
17th Feb, 2021
Mahesh Travels and Company
Gurugram
Subject: Request for refund.
Dear Sir,
I made a booking on 30th January, 2021 through your travel agency for a two room suite at the Sunrise Hotel, Nainital for four days but when I reached there, the room was already occupied and the hotel informed me that my booking was made for two single rooms but I had already paid in advance for the suite room. Due to the mistake done from your side I had to face a lot of difficulties therefore I would request you to refund my money as I did not stay in the hotel and utilize any of the services.
I hope you would look into the matter as soon as possible and refund my money. I have attached a copy of the booking tickets with the letter for your reference.
Thanking you
Yours sincerely
Siya Sharma