You bought a laptop from a renowned shop and it broke down soon after you purchased it. You took it back to the store where the assistant in the shop showed impatience amounting to discourtesy and said that he could not help you. Write a letter to the Manager of the shop complaining about the discourtesy of his staff and ask him to take necessary action.
Answers
Answer:
To the customer service department,
My name is Jim and I bought a Lenove laptop in a retailer store in 3rd street, A city on 3 October 2016. The computer function normally during those 5 months; nonetheless, it showed no image on screen but a blank of gray two days ago. After a click on the start button, the screen lights up with a bright screen of Windows and shortly after that, maybe 2 or 3 seconds, it turns to a blank gray screen on matter what button I click.
I took the laptop to the shop I bought if from and a staff told me that he cannot fix of replace it for me because the shop is merely a retailer, not in charge of after sale service. Besides, he refered me to contact the customer service department of Lenove headquarter. Therefore, here I am.
I would like a replacement of the defective laptop. According to the agreement of after sale service, a laptop with internal problem can be replaced with a new one as long as it is in one year period from the date it was brought. I hope to hear your reply soon.
Yours faithfully,
Jim Pan
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