You had bought a music system from a store. It started malfunctioning within a
week of purchase. You had gone repeatedly to the store, but your complaint was
not attended to. Write a letter to the manager of the shop complaining about the
piece and the behaviour of the staff of the store in not less than 150 words.
Answers
Hey mate ❤
Here's ur letter.
Model Town
Ambala
Contact no. 9XXXXXXXXXX
4 January 2019
Ram electronics
Pushp Vihar
Ambala
Sir/ Madam
On 30-12-18, I placed an order for a Music System and received it on 2-01-19. Through the medium of this letter, I would like to draw your attention towards the problems I'm facing while using your product. Music System is malfunctioning.
Also, I'm very upset with behavior done by your staffs as I have repeatedly visited to your store and they kept on ignoring it.
The Consumer Right Act makes it an implied term of the contract that goods be as described, of satisfactory quality and fit of purpose.
As you are the Manager, I felt the necessity of telling it to you. I hope you will replace my product. Also, I would like to request you to confirm you will do this with next 2-3 days.
I also require you to confirm whether you will arrange for the item to be collected or will reimburse me for the cost of returning it.
I'm looking forward to receiving your satisfactory proposals for the settlement of my claim.
Your Sincerely
Jenny
Hope it helps you
Answer:
I look forward to your reply and a resolution to my problem. I will wait until set a reasonable time limit before seeking help from a consumer protection agency or other assistance. Please contact me at the above address or by phone.
Explanation:
Megha Bose
221 Rash Behari Avenue
Kolkata, 700019
Date 22 June 2022
Biplap Mukherjee
Senior Manager
Sony Enterprises
Park Street
Kolkata, West Bengal - 700024
Sub: Malfunction of the Music Home Theatre
Dear Mr. Mukherjee:
On 21 June 2022, I bought a Home Theatre, with the number SW2STU1234.
Unfortunately, your product has not performed well with a malfunctioning within a week of purchase. This sound system is no more in function. I stated the problem to the service department of Sony Enterprises. Even I took the Music system to your service center for a thorough check. I was told to contact the store and there also I was not paid any attention and my complaint was ignored. the behavior of your staff was intolerable and rude to the customer like me.
To resolve the problem, I would appreciate a state the action I want, like a refund, store credit, repair, exchange, etc. Enclosed are copies of my records including receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers concerning this purchase [or repair].
I look forward to your reply and a resolution to my problem. I will wait until set a reasonable time limit before seeking help from a consumer protection agency or other assistance. Please contact me at the above address or by phone.
Sincerely,
Megha Bose
Encloser(s) are copies of my records including receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers concerning this purchase [or repair].