You had purchased a mobile phone from an e-commerce website during a discount sale. However,
you received a damaged phone (the screen was broken and the battery appeared to have been
removed from the box). Write a letter to the website asking for a replacement or refund.
Answers
Explanation:
Your address]
[Company address]
Dear Sir/ Madam,
Ref: [contract number]
On [date] I bought a [make and model number] mobile phone from you. I have discovered that the phone has the following problem [add details].
The [Consumer Rights Act / Sale of Goods Act 1979] makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.
As you are in breach of contract I am entitled to have the phone [repaired/replaced or refunded] and I would request that you confirm that you will do this within the next 14 days.
I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it.
I look forward to hearing from you
Yours faithfully,