You happen to visit a posh restaurant with your family to celebrate your daughter's birthday. As a doting father, vou wear a suit for your daughter's birthday party. Once cutting the birthday cake is over, the party is on and you order drinks for your table where you are seated with a couple of your friends who have been invited by you to the birthday party. The waiter responds with alacrity and brings drinks to the table, But while he is serving a drink to you, the glass slips from his hand and it spills over your suit. The waiter is quite embarrassed and he apologizes profusely. You also feel very upset about the whole situation. Just then the restaurant manager rushes to the scene. What kind of a situation or problem does the restaurant manager face? What a decision-making process would be followed by the restaurant enager to solve the problem?
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