Question

You have been contracted to deliver a training program for employees on customer relations. You ask the CEO for the results of the needs assessment indicating that this training is needed. You are informed that no needs assessment was performed. How would you respond to this? If you decide to convince the CEO that a needs assessment must be performed, what would you say? If you decide to design the training program, how would you proceed?

Answer 1

Answer:

You would explain to the ceo why this training is important, why the relation between customer and employees is important

Explanation:

This Is what we can say in our training program about how can we build good employee customer relation