Question

You have been contracted to deliver a training program for employees on customer relations. You ask the CEO for the results of the needs

assessment indicating that this training is needed. You are informed that no needs assessment was performed. How would you respond to this? If you

decide to convince the CEO that a needs assessment must be performed, what would you say? If you decide to design the training program, how would

you proceed?​

Answer 1

Answer:

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