you have ordered an item from an online store and it arrived in a damaged condition write a letter to the retailer explaining the situation how you have received the product (100- 120 words)
Answers
Dear Sir or Madam,
I recently ordered a Kitchenmax blender from your online shop, and was disappointed to discover that the glass portions of the appliance had been smashed during transit.
I would have expected the package to be wrapped more effectively in order to avoid incidents such as this, but there was almost no padding material in the box. I would like you to arrange for the return of the item and to process a full refund as soon as is convenient, since the blender was intended to be a gift for an occasion that has already passed.
The order number was KX3564686, and it was delivered on 24/09/2017.
If you need to book a time for a courier to collect the parcel, you can contact me at this email address, but it must be within the next two weeks as I will be moving to Washington.
Kind regards,
Angela Bradford
It is a type of complaint letter
Your own address
xxx,
Date:15th January 2021
The retailer,
The company name or the store name
Address
Dear Sir/ Madam,
Subject : Damaged product by the shop
I recently ordered a Kitchenmax blender from your online shop, and was disappointed to discover that the glass portions of the appliance had been smashed during transit.
I would have expected the package to be wrapped more effectively in order to avoid incidents such as this, but there was almost no padding material in the box. I would like you to arrange for the return of the item and to process a full refund as soon as is convenient, since the blender was intended to be a gift for an occasion that has already passed.
The order number was KX3564686, and it was delivered on 24/09/2017.
If you need to book a time for a courier to collect the parcel, you can contact me at this email address, but it must be within the next two weeks as I will be moving to Washington.
Yours sincerely,
ABC...