Question

you have purchased a mobile phone from e commerce website during a discount sale however you received a damaged phone write a letter to the website asking for replacement or refund

Answer 1

See this is digital era and we don’t write letters and waste our time like this. I told you about the practicality of the situation friend. We just call the contact person and explain our issue him or her.
Thanks
Pls ignore is not found appropriate, just sharing ,my views