You ordered a torch from an online shopping company but the package arrived torn and open. Write a letter saying you are returning the package and that you expect a replacement.
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Dear Madam,
I am writing this letter to express my dissatisfaction regarding the online purchase which I made from your firm.
I ordered a microwave oven from you (Order number: MWO 231232) on 20th of this month and was delivered to me the very next day. However, when unwrapping the packet, I found its glass totally broken. I think this was because of improper package and transit.
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