Question

you recently bought an item of clothing a shop . you discovered it had a fault and returned it to the shop for replacement or refund . however the assistant told you about store ' s policy

write a letter to shop manager by describing your fault​

Answer 1

                                                                                                 YOUR ADDRESS

                                                                                  <WRITE YOUR ADDRESS>

                                                                              <DATE TO BE MENTIONED>

BRANCH/SHOP ADDRESS

<WRITE THE ADDRESS>

DEAR SIR,

               RECENTLY I HAD PURCHASED SOME ARTICLES FROM YOUR SHOP, DURING THE INDEPENDENCE SALE. ON RETURNING HOME, I FOUND A CLOTH TO BE FAULTY. SO, I IMMEDIATELY INFORMED YOUR CUSTOMER SERVICE FOR REPLACEMENT/REFUND BUT I WAS TOLD TO CONTACT WITH THE STORE MANAGER FOR ANY FAULTY OR MISHANDLING CASES EITHER BY THE STORE OR BY THE CUSTOMER.  

              REQUESTING YOU TO PLEASE PROCESS MY REQUEST FOR REFUND OR REPLACEMENT, ACCORDING TO THE “CUSTOMER 10-DAYS RETURN POLICY”.  HOPE THAT YOUR SHOP WOULD RE-CHECK ALL ITEMS BEFORE ACCEPTING THEM FROM MERCHANTS. I DID NOT EXPECT SUCH INCONVINIENCES FROM SUCH A REPUTED OUTLET.

            PLEASE CONTACT AS SOON AS POSSIBLE AND I WILL RETURN ALL THE ARTICLES TO THE SHOP, ONCE I’M REFUNDED OR REPLACED WITH THE ARTICLES.

                                                                             YOUR SINCERE CUSTOMER,

                                                                                 <YOUR FULL SIGNATURE>

                                                                        <YOUR NAME TO BE WRITTEN>

HOPE IT WORKS

THANKS