You recently purchased a new mobile phone but it is not working properly. Write
a letter of complaint to the manufacturer, asking them to replace it with a new
phone.
Answers
32
Pritampura
Delhi
July 6, 2020
The Manager
Samsung Electronics
Nehru Palace
New Delhi
Subject: Defective Mobile
Sir:
I bought Samsung Galaxy J 7 Prime mobile phone from your showroom on July 2, 2020 sale no. 6398. I regret to inform you that it is a defective piece. It automatically turns off after every half an hour; many times its display starts blinking; the battery backup is only of forty minutes maximum.
I have been your regular customer since 2015. My customer id is 2078IN9. You can look up my purchase record in your system. I have been facing a lot of inconvenience and loss on account of the defective mobile phone. I appeal to you to replace the defective mobile phone as it is in the warranty period. Looking forward to prompt response.
Yours truly,
Ankit
Your address]
[Company address]
Dear Sir/ Madam,
Ref: [contract number]
On [date] I bought a [make and model number] mobile phone from you. I have discovered that the phone has the following problem [add details].
The [Consumer Rights Act / Sale of Goods Act 1979] makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.
As you are in breach of contract I am entitled to have the phone [repaired/replaced or refunded] and I would request that you confirm that you will do this within the next 14 days.
I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it.
I look forward to hearing from you
Yours faithfully,
(Your name)
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