You work for the Managing Director of Abraham Engineering & Co., who is currently on a visit to Australia to meet the clients of your company there. During his absence you receive two important quotations for some major office renovation projects. You are aware that your employer wants to commence these renovation projects as soon as possible but he is not expected to return for some time. Send him an email, enclosing the quotations, and ask for his instructions. (Word Limit: 700 - 800 words) (Marks: 10)
Answers
Answer:
All organisations will have clients of some sort and it’s a fact of life that they may not always be happy. Interviewers want to see that you will be able to handle challenging situations in a professional way, taking responsibility and communicating effectively.
‘What would you do if a client complained?’ is a hypothetical question, so it may vary according to the demands and context of the sector – for example, in retail it might be a customer returning a product, but in engineering it might be a client changing a brief or raising an objection to the project plan.
Explanation:
The expectancy framework is just one of many models that have been developed over the years. Since the industrial age, scientists have been examining what motivates people to perform in employment situations. None of them have it all wrong, but none of them have it all right. They’ll continue to try, we’re sure, because a lot is at stake for organizations, and situations change every day.
In this unit, we’re going to take a look back at how we got to where we are now, and how we can apply that today, domestically and abroad.